There are many common questions asked by Texas Communications Online users that can easily be answered. These questions will be answered in the following section.

1. Why does my Internet Connection terminate when I am checking my e-mail in Outlook Express?
   
2. I keep getting a message from the postmaster saying that I have sent a virus. I did not send any e-mail out to this person? Is there something wrong with my computer?
   
3. How can I check my e-mail both in Outlook Express at home and on the web page at work?
   
4. Why can't I open any attachments in Outlook Express?
   
   
   Why does my Internet Connection terminate when I am checking my e-mail in Outlook Express?
   
   A setting in Outlook Express is set to disconnect from the Internet after checking for new messages. This is a default setting in Outlook Express. To change this setting, do the following steps in Outlook Express:
   
   1. Click on Tools -> Options
      
   2. Click on the Connections Tab
      
   3. Uncheck the box that states "Hang up after sending and receiving"
      
   4. Click on Apply -> OK
      
   
   
   I keep getting a message from the postmaster saying that I have sent a virus. I did not send any e-mail out to this person? Is there something wrong with my computer?
   
   Message from unknown addresses may be caused by a spreading computer virus. What the virus does is forge the sender's e-mail return address and tries to send itself to other people and get them infected. If you do not know who the e-mail is, it does not mean that it is your computer that is infected. To ensure this scan your computer for any viruses.
   
   
   How can I check my e-mail both in Outlook Express at home and on the web page at work?
   
   If you use Outlook Express to check your e-mail, there is a setting that allows you to keep the message on the server to be viewed from a different location. To change this setting, do the following steps in Outlook Express:
   1. Click on Tools -> Accounts
   2. Highlight the TC Online account
   3. Click on Properties
   4. Click on the Advanced Tab
   5. Under the Delivery Section, place a check on "Leave a copy of the message on the server"

   **NOTE: Leaving messages on the server will count toward the 10MB limit of the mailbox size. Once the limit is reached, no new messages can be delivered to your inbox. It is your responsibility to remove messages from server once the limit is reached. 
   
   
   Why can't I open any attachments in Outlook Express?
   Outlook Express has a setting that does not allow attachments to be saved or opened. This is to ensure no potential virus attachments are opened. To change this setting, do the following steps in Outlook Express:

   1. Click on Tools -> Options
   2. Click on the Security Tab
   3. Remove the check "Do not allow attachments to be saved or opened that could potentially be a virus".